Accreditation
Your guarantee, backed by an insurer — not just a promise.
JRP Ltd is a QANW-accredited member. Here's what a QANW Insurance Backed Guarantee actually covers, and why we include it for extra peace of mind.
What is it?
Valuable, independent consumer protection
Most reputable contractors are happy to guarantee their workmanship for a number of years — often up to a decade. In the normal course of things, if a defect appears, the contractor simply returns and puts it right at no cost, exactly as promised.
The catch is that a written guarantee is only as good as the company standing behind it. Businesses do occasionally close, even ones that traded soundly for years — and if that happens, a written guarantee alone can't help you.
A QANW Insurance Backed Guarantee removes that risk. It's a genuine insurance policy, underwritten by a separate UK-regulated insurer, that pays to put things right if we're ever unable to.
The difference
Written guarantee vs. Insurance Backed Guarantee
Both protect you against defects — but only one keeps working if the contractor doesn't.
Contractor's written guarantee only
- Only valid while the contractor is trading
- No independent insurer standing behind it
- Cover ends if the business ceases to trade
QANW Insurance Backed Guarantee
- Cover for the full stated period — up to 10 years
- A dedicated insurance policy for your property
- Protects you if the contractor ceases trading
- Underwritten by a UK-regulated insurer
Eligible works
What it can cover
A QANW Insurance Backed Guarantee is available across the type of home improvement work we specialise in, including:
- Damp proofing (rising & penetrating damp)
- Timber treatment
- External water repellent
- Structural waterproofing (Type A, C or combined)
- Lateral restraints & wall ties
- Masonry beaming & underpinning
- Floor screeds & roofing
- Lintel & piling stabilisation
- Crack stitching & concrete repairs
If you ever needed to claim
- 1. Get in touch with QANW — complete a simple claim form with copies of your paperwork.
- 2. Reinspection — an alternative contractor is arranged to assess the defect. A small survey fee applies.
- 3. Valid claims — the survey fee is refunded (minus the policy excess), and reasonable rectification costs are met up to the policy limit.
Official Documentation
See it for yourself
View or download our official QANW membership certificate and the QANW Homeowner Guide, which explains the guarantee in full.
Common questions
QANW Guarantee FAQs
Questions about the policy itself?
As a regulated insurance product, we're not able to discuss the specifics of QANW cover ourselves — but their team are glad to help directly.
QANW is a trading name of Warranty Services Limited, registered in Scotland (company number SC205797), registered address 1 George Square, Glasgow, G2 1AL. Warranty Services Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 309580).
Ready to talk about your project?
Every qualifying installation comes with the option of a QANW Insurance Backed Guarantee — ask us when you request your survey.
Request a surveyRequest a no-obligation survey
Concerned about damp, timber decay or condensation? Send us an enquiry with a few details and we'll come back to you with professional, expert advice — backed by 35+ years serving Pembrokeshire.